Understanding the rules and procedures for refunds at Multi Talent Technology
At Multi Talent Technology (MTT), we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the eligibility, process, and terms for requesting a refund. By using our services, you agree to the terms described in this policy.
Refunds are applicable under specific circumstances, such as errors in billing, failure to deliver purchased products or services, or service-related issues beyond the user's control. Refund requests must be submitted within a reasonable timeframe, typically within 30 days of purchase or service delivery. Customized solutions or AI projects may have specific terms that limit refund eligibility, which will be outlined in the service agreement.
To request a refund, users should contact our support team at info@multitalenttechnology.com. The request must include the transaction details, reason for the refund, and any supporting documentation. Our team will review the request and respond within 5-7 business days. Approved refunds will be processed using the original payment method unless otherwise agreed.
In some cases, partial refunds may be issued when only a portion of the product or service is affected, or if the service has already been partially rendered. Partial refunds will be calculated fairly based on the value of services delivered and the terms specified in the agreement.
Certain products, services, or fees may not be eligible for refunds, including but not limited to: customization fees, consultation fees, third-party licenses, and subscriptions already partially consumed. Details regarding non-refundable items will be provided at the time of purchase or in the service agreement.
Refunds may not be granted in cases of user negligence, misuse of the product, or circumstances beyond MTT’s control, such as force majeure events. MTT reserves the right to review each case individually and determine eligibility.
MTT may update this Refund Policy periodically to reflect changes in services, regulations, or company policies. Users are encouraged to review this page regularly. Continued use of our services constitutes acceptance of any updated terms.
If you have questions or concerns regarding this Refund Policy, please contact our support team at info@multitalenttechnology.com. We are committed to providing clear guidance and timely resolution of refund requests.